Privacy Policy
Lotababa ("we", "our", or "us") provides information on Ayurvedic treatments, natural remedies, and wellness guidance for conditions such as paralysis, spondylitis, arthritis, breathing problems, and other health topics (the "App"). This Privacy Policy explains how we collect, use, and protect your information when you use the App. Important: The information provided in the App is for educational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional before starting any treatment.
1. Information We Collect
We collect the following types of information when you use the App:
- Personal information you provide (optional): name, email address, phone number, and any details you submit when contacting support or saving notes.
- Health-related inputs (optional): any health details or symptoms you choose to store within the App for personal tracking. We treat this as sensitive information and recommend you only store what you are comfortable sharing.
- Device & technical data: device model, operating system, app version, IP address, and crash logs to help improve the App.
- Usage data: pages/screens visited, articles viewed, search queries, and preferences for personalization and analytics.
- Location data (optional): approximate or precise location if you permit it — used for showing local practitioners or region-specific content where applicable.
2. How We Use Your Information
We use collected information to:
- Provide and personalize the App's content and features.
- Store and retrieve your saved notes or health tracking entries.
- Respond to support requests and inquiries.
- Send updates about the App, new articles, or features (where you opt in).
- Analyze usage to improve App performance and content quality.
- Protect against fraud, misuse, and to enforce our terms.
3. Sensitive Health Data
If you provide health-related information in the App (symptoms, conditions, notes), that information is considered sensitive. We will not share sensitive health data with third parties except with your explicit consent or when required by law. Treat storing such data with care and avoid entering highly sensitive details if you are uncomfortable doing so.
4. Sharing & Disclosure
We do not sell your personal data. We may share information with:
- Service providers: analytics, hosting, crash reporting, and email/SMS providers who process data on our behalf.
- Local practitioners: only if you request introductions or consent to share contact details for appointment booking.
- Legal requests: when required by law, to protect rights, or comply with a court order.
5. Medical Disclaimer
The content in Lotababa is educational and informational only. It is not a substitute for professional medical diagnosis, treatment, or advice. Never delay or disregard seeking professional medical advice because of something you have read in the App. If you have a medical emergency, call your local emergency services immediately.
6. Data Retention
We retain your data while your account exists and as needed to provide the App. You may request deletion of your account and personal data by contacting support; we will comply subject to legal and technical constraints.
7. Security
We implement reasonable safeguards to protect your information. However, no online system is completely secure. Do not store extremely sensitive personal or medical information in the App unless necessary and you are comfortable doing so.
8. Children
The App is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us to request removal.
9. Permissions Used
The App may request permissions including:
- Storage — to save notes, images, or downloads.
- Location — to show nearby practitioners or region-specific content (optional).
- Camera — to let you take photos to store with your notes (optional).
10. Third-Party Services
We may use third-party services such as Google Play Services, Firebase, analytics platforms, and email/SMS gateways. These services may collect data as described in their own privacy policies.
11. Your Rights & Choices
You can:
- Access, update, and delete your personal information in the App.
- Request deletion of your account by contacting support.
- Disable or revoke permissions via your device settings.
- Opt out of marketing communications where applicable.
12. International Transfers
We may transfer your data to servers located outside your country. We will protect such transfers in accordance with this Privacy Policy and applicable law.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users via the App or email for significant changes. The "Last updated" date at the top will reflect the latest revision.
14. Contact Us
If you have questions or wish to exercise your rights, contact:
Lotababa Support
Email: customerdata605@gmail.com
Phone: +91 8319297715
Address: [Neharu nagar , Lotababa, Singaruli, M.P