Privacy Policy
Singrauli Bazaar ("we", "our", or "us") operates a local online shopping service that helps customers in the local area buy products such as groceries, vegetables, dry fruits, stationery, and other household items (the "App"). This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights.
1. Information We Collect
We collect the following types of information when you use the App:
- Personal information you provide: name, phone number, email address, delivery address, profile photo (optional), and payment details required to process an order.
- Order & transaction data: items purchased, order history, cart contents, delivery instructions, and transaction receipts.
- Device & technical data: device model, operating system, app version, IP address, and crash logs to help us improve the App.
- Usage data: pages/screens visited, search queries, time spent in the App, and preferences for personalization and analytics.
- Location data (optional): precise or approximate location if you grant location permission — used for delivery routing, showing nearby stores, and accurate delivery estimates.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account and profile.
- Process, fulfill, and track orders (including communicating with delivery partners).
- Provide customer support and respond to inquiries.
- Send order confirmations, shipping updates, receipts, and promotional messages (where permitted).
- Improve and personalize the App, product recommendations, and features.
- Prevent fraud, enforce our terms, and comply with legal obligations.
3. Sharing & Disclosure
We do not sell your personal data. We may share your information with:
- Delivery partners: to fulfill and deliver orders (they receive only the information needed for delivery: name, phone, and delivery address).
- Payment processors: to complete payments (limited payment data is shared securely).
- Service providers: analytics, messaging (SMS/email), hosting, crash reporting — only for the purposes described in this policy.
- Legal requests: when required by law, to protect rights, or comply with a court order.
4. Data Retention
We retain your personal data as long as your account exists or as needed to provide the App and fulfill legal obligations (for example, tax or accounting records). If you request account deletion, we will remove or anonymize your personal data subject to any legal retention requirements.
5. Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no security system is impenetrable — please take care when sharing sensitive information.
6. Children
Our App is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove that information.
7. Permissions Used
The App may request permissions that include but are not limited to:
- Location — to provide delivery estimates and show nearby stores.
- Camera — to allow you to upload images (e.g., profile photo or proof of delivery).
- Storage — to save images and temporary files related to orders.
- Network/Internet — to access online services and payment gateways.
8. Third-Party Services
We may use third-party services such as Google Play Services, Firebase, analytics providers, payment gateways (e.g., Razorpay, Paytm, Stripe), and SMS/email providers. These services may collect or process data for their purposes under their own privacy policies.
9. Your Rights & Choices
You can:
- Access, update, or correct your account information in the App.
- Request deletion of your account by contacting support (details below).
- Disable or revoke app permissions from your device settings at any time.
- Opt-out of promotional communications by following the unsubscribe link or contacting support.
10. International Transfers
If we transfer personal data to locations outside your country, we will protect it in accordance with this Privacy Policy and applicable law.
11. Changes to This Policy
We may update this Privacy Policy occasionally. We will notify you of significant changes via the App or by email. The "Last updated" date at the top will be revised.
12. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us:
Singrauli Bazaar
Email: customerdata605@gmail.com
Phone: +91 9479969916(Whtsup N.)
Address: Singrauli(Bazaar), Pin-486889, M.P, Distt - Singrauli